Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards

危险说明 Hazard

• The power cords can overheat, posing fire or shock hazards.

受影响产品

官方描述 Description

This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with "Windows 8 Pro" on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.

事故与伤害 Incidents / Injuries

• Microsoft has received 56 reports of AC cords overheating and emitting flames and five reports of electrical shock to consumers.

官方补救措施 Remedy

• Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.

Options：Replace

消费者联系信息

Microsoft toll-free at 855-327-7780 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.microsoft.com and click on Support, then Surface Support, then All Surface Support, then see Power Cords for more information