Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard

危险说明 Hazard

• The LED module can overheat, causing it to melt, posing a fire hazard.

受影响产品

官方描述 Description

This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.

事故与伤害 Incidents / Injuries

• The firm has received 20 reports of modules overheating or melting. No injuries have been reported.

官方补救措施 Remedy

• Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.

Options：Refund · Replace

消费者联系信息

Viewrail toll-free at (888) 500-2151 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at info@viewrail.com, or online at https://www.viewrail.com/recall or https://www.viewrail.com/support and click on "Product Recalls" at the bottom of the page for more information.