Andersen Windows Recalls Window Opening Control Devices Sold as Kits or Installed on 100 Series Casement Windows Due to Fall and Serious Injury Hazards

危险说明 Hazard

• The window opening control devices can break or detach after accidental or other impact, allowing the window to be opened, posing fall and serious injury hazards.

受影响产品

官方描述 Description

This recall involves window opening control devices sold individually as kits or as factory-installed accessories and applied to 100 Series casement windows that were manufactured prior to November 19, 2025. Consumers can contact Andersen Windows and share the Product ID number on the label on the upper right corner of the window to determine if the unit is included in the recall.

事故与伤害 Incidents / Injuries

• The firm has received eight reports of the devices breaking, detaching or malfunctioning. No injuries have been reported.

官方补救措施 Remedy

• Consumers should leave the recalled windows with the opening control devices in the closed and locked position and immediately contact Andersen Windows to schedule a free in-home repair by an authorized technician. Consumers should submit a request for the repair to: www.andersenwindows.com/100seriescasementwocdrecall.

Options：Repair

消费者联系信息

Andersen Windows toll-free at 844-815-7332 from 7:30 a.m. to 4:30 p.m. CT Monday through Friday, email at 100Seriescasementwocdrecall@andersencorp.com or online at www.andersenwindows.com/100seriescasementwocdrecall or www.andersenwindows.com and click on "Recalls" at the bottom of the page for more information.